Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

• Countries: We currently ship within the United Kingdom.

SHIPPING COSTS

• Within the United Kingdom: Free shipping on all orders.
• No Hidden Fees: All costs are clearly stated at checkout.

ORDER PROCESSING TIME

• Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
• Last Order Time: 22:00 (GMT) Greenwich Mean Time (London).
• Weekend Orders: Orders placed on weekends are processed the next business day.

TRANSIT TIME

• Estimated Delivery Time: 7-10 business days.
• Business Days: Shipments occur Monday to Friday.
• Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

FAILED DELIVERY

In the event of a failed delivery, Noir & Pearl can only offer a resend of the order. In certain cases, when the failed delivery is due to customer error (e.g., providing an incorrect shipping address or failing to collect the package), a compensation fee of £10 will be required to cover the additional shipping costs.

Please note: We do not issue refunds for failed deliveries under any circumstances. Resending the order is the only resolution provided.

SHIPPING PROCESS

• Reliable Courier Services: We ship via Royal Mail and DPD.
• Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
• Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

TRACKING INSTRUCTIONS

• Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
• Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
• Questions: Our support team is ready to assist with any questions about tracking your order.

MISSING ITEMS PROCEDURE

• Reporting Missing Items: Contact our customer service within 7 business days of receiving your package via support@noirandpearl.co.uk
• Resolution: We will resolve the issue as soon as possible and send a replacement item.

CONTACT DETAILS

Website name: NOIR & PEARL
Company name: K.Pals Solutions
Address: Beekberg 59, Hardenberg, Overijssel, 7772DR, The Netherlands
E-Mail: support@noirandpearl.co.uk
Contact Form: Click here
Phone: +31 6 17331104
Company number: 91381630
TAX Number: NL004887481B13
Customer service: Monday to Friday between 9am - 5pm.