Refund Policy

SCOPE AND INTENT

This Refund Policy applies to all purchases made through Noir & Pearl.

REFUND ELIGIBILITY

You may request a refund under the following conditions:

  • Faulty or defective items: If the item arrives damaged or becomes defective within the warranty period.

  • Incorrect items: If you receive a product that is not what you ordered.

  • Returned items: If your return is approved and meets our return conditions.

REFUND TIMELINE

  • Refunds are processed within 7 business days after inspection and approval of the returned item.

REFUND METHOD

Refunds are issued to the original payment method used during the purchase.

REFUND CONDITIONS

Refunds will only be approved if:

  • The product is unused, undamaged, and in its original packaging.

  • The return request was made within 30 days of delivery.

  • For faulty or incorrect items, the issue must be reported within 7 days of receipt.

  • Refunds for defective or incorrect items will only be processed after inspection.

EXCLUSIONS

The following items are not eligible for refunds:

  • Custom or personalised items.

  • Hygiene products (e.g., socks, underwear) unless unopened and unused.

DAMAGED OR DEFECTIVE GOODS

If your item arrives damaged or defective:

  1. Contact our support team at support@noirandpearl.co.uk within 7 days of delivery.

  2. Provide your order number, a description of the issue, and clear photographic evidence.

  3. If approved, we will issue a refund or send a replacement at no additional cost.

STEPS TO REQUEST A REFUND

  • Email us at: support@noirandpearl.co.uk
    Include your order number and reason for the refund request.

  • Wait for approval from our support team.

  • Once approved, your refund will be processed within 7 business days.

LOST PARCELS

If you have not received your order within 16 weeks of the purchase date, you may request a refund — even if the package is still in transit.

LEGAL RIGHTS

This policy does not affect your statutory rights.

CONTACT DETAILS

Website name: NOIR & PEARL
Company name: K.Pals Solutions
Address: Beekberg 59, Hardenberg, Overijssel, 7772DR, The Netherlands
E-Mail: support@noirandpearl.co.uk
Contact Form: Click here
Phone: +31 6 17331104
Company number: 91381630
TAX Number: NL004887481B13
Customer service: Monday to Friday between 9am - 5pm.