Refund Policy
SCOPE AND INTENT
This Refund Policy applies to all purchases made through Noir & Pearl.
REFUND ELIGIBILITY
You may request a refund under the following conditions:
- Faulty or Defective Items: If the item arrives damaged or becomes defective within the warranty period.
- Incorrect Items: If you receive an incorrect product.
- Returned Items: If your returned product meets our return conditions.
REFUND TIMELINE
- Refunds are processed within 7 business days of approval.
REFUND METHOD
Refunds will be issued to the original payment method used during purchase.
REFUND CONDITIONS
- Refunds will only be approved if:
- The returned product is unused, undamaged, and in its original packaging.
- The return request was made within the 14-day return window.
- Refunds for defective or incorrect products will only be processed after inspection.
EXCLUSIONS
The following items are not eligible for refunds:
- Custom or personalised items.
- Hygiene products (e.g., socks, underwear) unless unopened and unused.
DAMAGED OR DEFECTIVE GOODS
- If your product is damaged or defective upon arrival:
- Contact us within 48 hours of receipt.
- Provide photographs of the defect or damage for inspection.
- Approved refunds will include the cost of the item and shipping costs (if applicable).
STEPS TO REQUEST A REFUND
-
Contact Us:
- Email support@noirandpearl.co.uk with your order number and reason for the refund request.
-
Approval and Processing:
- Once your refund is approved, it will be processed within 7 business days.
LEGAL RIGHTS
This policy does not affect your statutory rights.
CONTACT DETAILS
Company name: K.Pals Solutions
Address: Beekberg 59, Hardenberg, Overijssel, 7772DR, The Netherlands
E-Mail: support@noirandpearl.co.uk
Contact Form: Click here
Phone: +31 6 17331104
Company number: 91381630
TAX Number: NL004887481B13
Customer service: Monday to Friday between 9am - 5pm.
