All orders will be dispatched within 1–3 business days. Delivery typically takes 3–8 business days depending on your location. We always strive to deliver your parcel with the best carrier. All information about the shipping times can be found on our Shipping Policy page.

Please email us at support@noirandpearl.co.uk. Our customer support team will look into this right away and make sure your order gets to you.
Delays can occasionally happen due to external factors like customs, weather, or busy periods. If you’re concerned at any point, feel free to reach out, we’re here to help.

For more details, please refer to our Shipping Policy.

Making a return is easy! Here's what you need to do:

1. Within 30 days of receiving your order, send an email to support@noirandpearl.co.uk.
2. Our team will promptly provide you with return instructions.
3. Follow the provided instructions to complete the return process.

For more details, please refer to our Return & Refund Policy.

Feel free to reach out to us via our support page, or explore our FAQ page for quick answers. We're always here to assist you!