This Return, Exchange and Refund Policy applies to all purchases made through Noir & Pearl. It outlines your rights and our obligations regarding cancellations, returns, exchanges, refunds, defective items, and lost parcels.

30 DAY HASSLE-FREE RETURNS

At Noir & Pearl, we want you to love your purchase. If, for any reason, you do not like the product(s) you've ordered, we offer a hassle-free return process

RETURN POLICY OVERVIEW

• Return Window: You may return items within 30 days from the date you receive your order.

• Condition of Items: Products must be unused, in their original condition, and sent back in the original packaging.

• Hassle-Free Returns: Our customer support team is ready to guide you through the process to make returning simple.

RETURN COSTS

• Defective or Incorrect Items: Free of charge. This applies if the item is wrong, damaged during shipping, or otherwise faulty.

• Change of Mind: If you decide you no longer want the product, ordered the wrong size, or made a mistake, the return shipping costs are your responsibility. Shipping charges are not refundable.

HOW TO GET YOUR RETURN LABEL

• Defective Item – We’ll provide a free downloadable and printable return label.
• Change of Mind – The customer must arrange and cover the return shipping themselves. It will be the customer's responsibility.

Download here our return label.

HOW TO RETURN AN ITEM

1. Contact Us: Email us at support@noirandpearl.co.uk with your order number and reason for the return.
2. Receive Instructions: We’ll send you a return authorization along with step-by-step guidelines.
3. Pack Your Item: Place the product securely in its original packaging, including tags, accessories, and any documents.
4. Attach the Label: If eligible, we’ll provide a prepaid return label for you to print and affix to the parcel.
5. Send the Parcel: Drop it off at the designated carrier location specified in your return instructions.
6. Restocking Fees: No restocking fees apply.

REFUND PROCESS

• Inspection: Once your return reaches us, we’ll inspect it to ensure it complies with our return conditions.
• Refund: Approved refunds will be issued back to your original payment method. Depending on your bank or payment provider, this may take up to 7 business days.

EXCHANGES

We currently do not offer exchanges. 

NON-RETURNABLE ITEMS

For hygiene and safety reasons, certain items are non-returnable. These will always be clearly marked in the product description.

NEED HELP?

Visit our FAQs page or contact our support team if you have any questions.

CONTACT DETAILS

Store name: Noir & Pearl

This store is operated and managed by DS Commerce

Address: De Melksuiker 17, Uitgeest, Noord-Holland, 1911ER, Netherlands
Registration number: 72899468

PLEASE CONTACT US AT

E-Mail: support@noirandpearl.co.uk
Contact Form: Click here

OPENING HOURS CUSTOMER SERVICE

Monday to Friday: 9 am - 5 pm (GMT).

We aim to respond within 24 hours.