We strive to process and ship orders promptly within 1 - 3 business days of placement. Once your order has been dispatched, you will receive an email notification containing tracking information. You can track your package directly through our website using the provided tracking details to monitor the progress of your order easily. If you have any questions or need assistance, feel free to reach out to our customer service team.

All orders will be dispatched within 1-3 business days, and shipping will take 3-8 business days.

Delivery details will be provided during checkout & in your confirmation email.

We offer free shipping on all orders within the United Kingdom, ensuring a seamless shopping experience. Rest assured, there are no hidden fees — every cost is transparently displayed at checkout for your convenience.

We understand that plans can change! If you wish to cancel or make changes to your order, please contact us within 12 hours of placing it.

After this period, your order may already be in processing. In such cases, we reserve the right to refuse cancellation or modifications once production or shipment has begun. If your request cannot be accommodated, we kindly ask that you wait for your order to arrive.

For any questions or assistance, please reach out to our customer support team at support@noirandpearl.co.uk or click here — we’re always happy to help!

During the checkout process, you'll have the option to enter your gift card or voucher code in the designated field. After entering your code, click or tap the 'Apply' button to redeem your gift card or voucher. The total amount will be adjusted accordingly. Once your gift card or voucher has been successfully applied, continue with the checkout process as usual. Review your order details, enter any additional information required, and complete your purchase.

If you encounter any difficulties while redeeming your gift card or voucher, please don't hesitate to reach out to our customer support team for assistance. We're here to help ensure a smooth and enjoyable shopping experience for you.

If your tracking information indicates that your order has been delivered but you haven't received it, here are a few steps you can take:

Check Your Delivery Location: Double-check the delivery address to ensure that it was entered correctly when placing the order. Sometimes, packages may be delivered to a neighbor, front desk, or a different location on your property.

Look for Delivery Notes: Check for any delivery notes left by the carrier. Sometimes, carriers leave packages in secure locations or with a receptionist if you're not available to receive the delivery.

Contact the Carrier: Reach out to the shipping carrier listed in your tracking information. Provide them with your tracking number and explain the situation. They may be able to provide additional details about the delivery or initiate an investigation into the matter.

Contact Customer Support: If you're unable to locate your package after following the above steps, contact our customer support team. Provide them with your order details and tracking information. We'll work with you to resolve the issue and ensure that you receive your order as soon as possible.

File a Claim: In some cases, if a package is marked as delivered but not received, you may need to file a claim with the shipping carrier. Our customer support team can assist you with this process and provide any necessary documentation.

Rest assured, we're here to help resolve any delivery issues and ensure that you receive your order. Please don't hesitate to reach out to us for assistance.

If you realize the mistake shortly after placing your order, contact our customer support team immediately. The sooner you reach out, the better the chances of correcting the address before the order is shipped.

If your order has already been processed or dispatched and you're unable to update the address through our customer support team, contact the shipping carrier directly. Depending on the carrier's policies, you may be able to request a package redirection or rerouting to the correct address. This often involves an additional fee and is subject to carrier approval.

To avoid similar issues in the future, double-check your shipping address before finalizing your order. Ensure all details, including apartment numbers, street names, and postal/ZIP codes, are accurate.

Please note that our prices do not include VAT, customs duties, or import taxes. Depending on your location, these charges may apply and are the responsibility of the customer.
Our goal is to offer transparent pricing, and we clearly display all product costs during checkout. If any additional charges occur upon delivery, they are determined by your local customs authority.
For questions, feel free to contact our customer support team.

You will receive an order confirmation by e-mail immediately after placing your order. This e-mail contains the order number (consisting of minimum 4 digits), order summary and the shipping address.

Sometimes, order confirmation emails may be filtered into your spam or junk folder by mistake. Take a moment to check these folders in your email account to see if the confirmation email is there.

If you've checked your spam folder, waited for some time, and verified your email address but still haven't received an order confirmation, reach out to our customer support team. Provide them with your order details, including your full name and order number, and they'll assist you in verifying your order status and resend the confirmation email if necessary.