At Noir & Pearl (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, shop on our website (noirandpearl.co.uk) or interact with our services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our Services.

WHAT INFORMATION WE COLLECT

The types of personal information we collect depend on how you interact with our Services. Here are the categories:

Information You Provide to Us

We collect personal information that you provide directly when you:

• Make a purchase: Name, shipping and billing addresses, phone number, and email address.
• Create an account: Username, password, and contact details.
• Contact us: Any information included in your communication.
• Subscribe to newsletters: Email address.

Information We Automatically Collect

When you access our Services, we collect certain information automatically, such as:

• Device Information: IP address, browser type, operating system.
• Usage Information: Pages visited, items viewed, time spent on the Site, referring website.
• Cookies and Tracking Technologies: These collect information about your browsing habits and interactions with our Services.

Information from Third Parties

We may receive information from:

• Shopify: To process payments, manage your orders, and track store performance.
• Meta (Facebook/Instagram): To run advertising campaigns and improve audience targeting.
• Google Ads: To measure ad effectiveness and retarget you with relevant products.
• Other third-party tools or payment processors that assist with order fulfillment and analytics.

HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

Providing Services

• Process payments, fulfill your orders, and arrange shipping.
• Handle returns and refunds.
• Send order confirmations and updates.

Improving and Personalizing Your Experience

• Analyze how you interact with our Site and Services to improve functionality.
• Offer tailored recommendations and improve our product offerings.

Marketing and Advertising

• Send promotional emails or newsletters (with your consent).
• Use advertising platforms like Google Ads and Meta to show you relevant ads.
• Retarget users based on browsing behavior.

Security and Fraud Prevention

• Detect, investigate, and prevent fraudulent transactions or unauthorized access.

HOW WE USE COOKIES

Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience, provide tailored content, and run effective advertising campaigns. By continuing to use our website, you consent to the use of cookies.

Types of Cookies We Use

Essential Cookies:
These cookies are necessary for the operation of our website. They enable you to navigate the site, access secure areas, and complete transactions.

Performance and Analytics Cookies:
These cookies collect information about how visitors use our website, such as which pages are most frequently visited. This helps us improve site performance and functionality.

• We use Google Analytics to gather anonymized data on user interactions with our site.

Advertising Cookies:
These cookies help us deliver ads relevant to you. They track your browsing habits and ensure our ads are displayed in a personalized and efficient manner.

• Meta (Facebook/Instagram) Ads: Tracks user behavior on our website to display targeted ads on Facebook and Instagram.
• Google Ads: Allows us to measure the effectiveness of ads and retarget users based on their interaction with our website.

Third-Party Cookies:
We work with trusted partners, such as Shopify, Meta, and Google Ads, who may place cookies on your device. These cookies enable additional functionality and advertising capabilities.

• Shopify Cookies: Enable core shopping features, such as saving cart contents and streamlining checkout.

Managing Cookies

You can manage your cookie preferences through your browser settings. You can:

• Delete cookies stored on your device.
• Block cookies from specific websites.
• Set your browser to notify you when a website tries to place a cookie.

Please note that disabling cookies may impact certain features of our website, such as login, cart functionality, or personalized recommendations.

HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. However, we may share your data in the following scenarios:

Service Providers and Third Parties

We share your data with trusted third parties to deliver our Services, including:

• Shopify: For order processing, payment handling, and analytics.
• Meta and Google Ads: For running advertising campaigns.
• Shipping and logistics providers to deliver your purchases.

Legal Obligations

We may disclose your information if required to comply with legal obligations or enforce our policies.

Business Transfers

In case of a merger, sale, or reorganization, your data may be transferred as part of the business transaction.

YOUR DATA RIGHTS

Depending on your location, you may have the following rights:

• Access Your Data: Request a copy of the personal data we hold about you.
• Correct Your Data: Update or amend inaccurate or incomplete information.
• Delete Your Data: Request deletion of your personal information.
• Opt Out of Marketing: Unsubscribe from promotional emails via the "unsubscribe" link.

You can exercise these rights by contacting us at support@noirandpearl.co.uk. We will respond within applicable timeframes as required by law.

DATA RETENTION

We retain your personal information only as long as necessary for the purposes outlined in this policy, including fulfilling legal or regulatory obligations.

SECURITY

We take reasonable measures to protect your personal data. However, no system is completely secure. If you believe your information has been compromised, please contact us immediately at support@noirandpearl.co.uk.

THIRD-PARTY LINKS

Our website may contain links to external sites, such as Google Ads, Meta, or Shopify integrations. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before interacting with their services.

INTERNATIONAL USERS

If you access our Site from outside the UK, please note that your data may be transferred and processed in other countries, including the United States. By using our Services, you consent to these transfers.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a revised "Effective Date."

CONTACT US

If you have questions about this Privacy Policy or wish to exercise your rights, you can reach us at:

Website name: NOIR & PEARL
Company name: K.Pals Solutions
Address: Beekberg 59, Hardenberg, Overijssel, 7772DR, The Netherlands
E-Mail: support@noirandpearl.co.uk
Contact Form: Click here
Phone: +31 6 17331104
Company number: 91381630
TAX Number: NL004887481B13
Customer service: Monday to Friday between 9am - 5pm.